Listening and candor. They’re two of the most valuable tools of effective communication, but they’re often overlooked. Listening is the focus of my first Management Tip this week. We often spend too much time asserting our views and responding to others, and too little time listening to—and genuinely hearing—what they have to say. This is ineffective communication, and people can easily sense when managers are more concerned with their own points of view than understanding the team’s position, which undermines their trust in your leadership.
Here’s a rule of thumb: In a conversation with your team, you should listen as much as you talk. If you don’t, they will eventually stop sharing their thoughts with you.