Monday Productivity Pointers - Post archive

Update firmware on your devices

Published by | Monday, April 14th, 2014

firmware_chip

If you own consumer electronic devices like Internet routers, printers, laptop computers, and mobile phones, eventually you’ll need to update the firmware on one or more of them to either fix a known issue, or update the device’s functionality. This week on Monday Productivity Pointers, we’ll take a look at the often confusing process of firmware updates. I’ll explain what firmware actually is, how it’s different from software, and when and why it’s appropriate to update the firmware on your devices.

Use online chat for customer service

Published by | Monday, April 7th, 2014

Use online chat for customer service

Last week on Monday Productivity Pointers, we explored writing a claim letter to report either a faulty product from, or poor experiences with a company.

This week we’re going to keep the momentum going—but instead of writing a letter, we’ll look at reasons why it may be quicker and more effective to use online chat for customer service issues, if the option is available.

Write a claim letter to a company: Monday Productivity Pointers

Published by | Monday, March 31st, 2014

Write a claim letter

I’ve slipped a few nontechnical topics into Monday Productivity Pointers over the past year and they’ve proven to be popular, so this week I’m doing it again.

In today’s video, I’ll show you how to write a claim letter to a company for a faulty product or a bad experience. When you don’t get results from a claim letter, often the problem is that you never actually asked for a claim in the first place.

Troubleshooting Wi-Fi security: Monday Productivity Pointers

Published by | Monday, March 24th, 2014

Troubleshooting wi-fi security

Before we get started, I’m happy to announce this week marks our 52nd week of Monday Productivity Pointers–one whole year of productivity with lynda.com! Thanks to each and every one of you for sending in your requests and your recommendations.

Write a press release: Monday Productivity Pointers

Published by | Monday, March 17th, 2014

Write a press release

When you’ve got news to share with the world, a press release is an ideal way to get the word out.

A press release is a notice you send to news outlets about something you consider newsworthy. It’s like a teaser trailer for a movie: You want the reporter to read your press release and be intrigued enough to call you, find out more about your story, and write about it.

Write a letter of recommendation: Monday Productivity Pointers

Published by | Monday, March 10th, 2014

Monday Productivity Pointers- Writing a letter of recommendation

This week on Monday Productivity Pointers we’ll be ditching technology and getting back to old school communication: writing letters. Specifically, writing letters of recommendation.

At any point in your life, you may be called on to write a letter of recommendation for someone you know well. It could be for a college application or a new job, but no matter the occasion, one fact remains the same: Someone else’s success is riding on the quality of your letter. In this week’s video, I’ll show you how to write a great letter.

Scanning business receipts: Monday Productivity Pointers

Published by | Monday, February 24th, 2014

Scanning business receipts

Explore Monday Productivity Pointers at lynda.com.


If you’ve ever filed an expense report at work, you know that keeping track of all those flimsy paper receipts can be a hassle.

In this week’s Monday Productivity Pointers, I’ll show you how to simplify the receipt storage process with a fantastic app called Genius Scan. It allows you to point your iPhone at a receipt (or any document you want to save), take a photo, and then save it.

Understanding UltraViolet digital movies: Monday Productivity Pointers

Published by | Monday, February 17th, 2014

Understanding Ultraviolet Digital Movies

Explore Monday Productivity Pointers at lynda.com.


When you buy certain Blu-ray titles, you’re also entitled to an UltraViolet digital copy of your movies. It sounds convenient, but in reality the experience of downloading the digital copy of your new movie can be frustrating. Don’t worry—this week on Monday Productivity Pointers, I’ll show you how to get what’s yours with as little hassle as possible.

First, there’s a series of accounts you’ll need to create when you sign on with UltraViolet to access your digital media. I’ll step you through what each of these accounts are, and how you need to connect them so the UltraViolet site knows when you’ve added a new digital movie to your library.