Archive for the ‘Business’ Category

The power of previsualization… what is “preVIZ”?

Published by | Friday, February 1st, 2013

The power of preVIZ

PreVIZ is short for “previsualization.” It’s a technique that allows filmmakers to quickly visualize parts of a script to solve problems and inform planning and execution prior to a costly production phase. Oftentimes, this process creates momentum and excitement and helps you determine where to allocate your creative and financial efforts.

What if you had a looking glass into the future of your projects? What if you could help uncover what projects your firm would work on and what they’d look like? I discovered something amazing by watching several behind-the-scenes documentaries of my kids’ DVDs. This insight helped me identify an opportunity for a new type of design group at my company. I realized that filmmakers had developed a language and a methodology for creating their movies and telling their stories. I learned that the same process could be used to design anything from a website, product, service, or business strategy. Storytelling the future seemed like a very valuable proposition.

I was discovering the power of preVIZ.

I’ve been a designer for almost 20 years. Design has taught me how to frame problems to help build a team, launch a service, or create a product. But I’ve often wondered: How do you better decide what to design? How do great companies decide what not to design? I’ve since discovered that previsualization is one of the most impactful approaches to position a design discipline inside of a project or company context.

Here are a few examples:

Sequential narrative: For web and app designers, you might call this a prototype. The difference is that you previsualize an application or website even before you decide to create one. Allowing the stakeholders to commit to a “story” or a customer narrative is influential in decision making.

Headlines of the future: This simple exercise works for all kinds of disciplines. Basically you write a hypothetical headline of the future to emulate the reaction of a product or service you haven’t even designed yet. It’s like starting with the desired response and working backward. Quoting an influential publication or a target customer is valuable to establish a project’s “global north.”

A video vision: Think of this like the value proposition and explanation of what you all could build together, or in some cases, the battle cry for a production team. Our team did a video for eBay Motors Garage when they decided they wanted to create a global social network for vehicles. The video was created before the project was even in production.

Here are a few disciplines that can benefit from using previsualization in their work:

  • Software/web developers: Visualizing a software architecture, algorithm, or engineering “approach,” for example, a touch interface previsualized from the consumer publishing group Bonnier, which inspired thousands of conversations about the future of magazines.
  • Illustrators: Putting an illustration in context can extend a commission from a project to an entire campaign.
  • Animators: Using a simple animatic can upsell your involvement in the project and show a director your editing and storytelling skills.
  • Product designers: Showing how a product may feel or behave in the physical form helps in the entire process from concept development to production.
  • Photographers: Using previsualization can help you plan, budget, and staff a photo shoot or production.
  • Managers/directors: Managing the creative process in any capacity, you get insight into how to better staff, budget, and produce your project by allowing it to be previsualized.

I took my curiosity for previsualization a bit further. I approached lynda.com as an author. I was interested how other industries previsualize their products and services. I wanted to learn more. I knew that design tools had evolved to provide more iteration into the creative-making process, but I was curious about how they were using these tools to rehearse their future. I decided to seek out experts in other fields of design, like automotive, product, and film and video.

And so our journey began. Richard Koci Hernandez and I have partnered on a number of lynda.com titles. We started by offering what I call “life skills” for designers, launching Pitching Projects and Products to Executives. Soon after, we added the The Power of PreVIZ at BMW Group DesignworksUSA’.

I’m thrilled to launch our second installment in the PreVIZ series. The Power of PreVIZ at One & Co explores how previsualization is used in product design. One & Co founders unpack their process and give examples on how they create products, furniture, and mobile phones for HTC.

Leading designers increasingly turn to preVIZ to model their concepts and processes.

Two years since my journey started, I’m still learning about previsualization. I’ve since hired and built a preVIZ team at eBay, and have been honored to speak about what we’ve learned along the way. Our preVIZ team at eBay has since had a tremendous impact on the future of product strategy. We’ve employed new ways of working and new types of deliverables. It’s been exciting to watch.

Do you use previsualization in your work? We’d love to hear from you and how you use it in your work.

Manage unplanned expenses in your web projects

Published by | Monday, January 28th, 2013

When working on a website design or redesign project, have you ever encountered small, unanticipated fees in the course of doing business? These might include costs for stock photography, fonts, content management system extensions, domain name(s), static IP addresses … the list goes on!

Rather than paying this cost from your own budget, or hitting the client up with a bunch of little fees (which gets annoying on both sides), consider quoting a separate line item for website design and development fees. I typically budget roughly 10 percent of the total for this. This is for any additional costs for assembling the site. There’s no guarantee you’ll use this at all, but if you need it, the money is there!

Four steps to professional growth

Published by | Friday, January 25th, 2013

Many of us understand the importance of investing money to make more money. A consistent investment strategy can help you gain a steady financial footing.

Do you have a similar plan to invest time in your professional development? Do you have a strategy to invest a little time to increase your value at your workplace?

I recommend these four steps to invest time in your professional development:

First, determine how much time, on a weekly basis, you are willing and have available to invest in your professional growth. For most people, somewhere between two and five hours a week is appropriate. Whatever you feel is appropriate, schedule that time in your calendar and set it aside as sacred.

Second, choose your area of focus. Pick an area where you don’t have responsibility yet or have yet to prove yourself. For instance, let’s say you’re a marketing assistant and want to become a marketing director. You may begin studying topics essential to becoming a marketing director and determining what types of projects and topics marketing directors initiate and manage.

Third, select your course materials for your area of focus. What do you need to study to reach your goal? As a lynda.com member, you have a wealth of classes to choose from in several areas. You can also create multiple playlists of courses that interest you and prioritize them to set learning goals. You might invest in relevant books and trade magazines or consult your local library for resources. You may also research software and company systems related to your desired position.

Fourth, make a commitment to deliver an assignment. Go to someone you know and respect and tell them what you are working on. Make a concrete commitment not only to the assignment, but also to a particular due date. Doing this will strengthen your personal commitment. It will also get the other person on your support team and possibly as an invested mentor.

These four steps are just a starting point for your professional growth. What other suggestions would you offer to help others invest in their own career? What actions have you taken that have helped you in your own career? Please comment on this page and I look forward to talking with you.

Interested in more?

• Courses by Dave Crenshaw on lynda.com
• All lynda.com Career Development courses
• All lynda.com Business courses

Suggested courses to watch next:

• Enhancing Your Productivity
• Discovering Your Strengths
• Building Your Professional Network

Our team’s New Year’s learning resolutions, inspired and supported by the lynda.com library

Published by | Tuesday, January 8th, 2013

Although the New Year’s resolution lists that proliferate in late December are full of worthy goals, my favorite remains “learn something new.” This time of year, I like the theme of giving in to expansion over contraction, generosity over deprivation, and passion over willpower. The staff, authors, and members here at lynda.com know that our library is a great resource to have if learning is on your life list.

Although many of us on the Content team work in a specific segment of the library, we can’t help but notice the intriguing courses our colleagues are developing in other areas. This year I asked members of the team, acknowledged enthusiasts in their given fields, which areas outside their usual sphere of knowledge are capturing their interest. Here are their answers and some suggestions for where they might want to start (or where you might want to start if you share the same interest).

Morten Rand-Hendriksen, staff author, Web segment
“Over the holidays I want to power through all the photography courses in the archive. Because it’s been a long time since I sat down and really tried to improve my photography skills. I also really want to become a more creative designer/artist, so I’ll be looking into any course that helps me in that respect.”

Recommendation: If you can’t get through the whole Photography segment in one holiday week off, you might try Foundations of Photography: Composition to start. Ben Long teaches principles that definitely go beyond photography into general artistry.

Jess Stratton, staff author, Business segment
“I’d like to learn something for the sake of a hobby this year—getting back into playing the keyboard and recording it somehow, but I don’t know how to start getting it from my keyboard into the computer. I want to check out the course on recording music using an iPad.”

Recommendation: Garrick Chow’s iPad Music Production series is the place for Jess and like-minded musicians. The first course—iPad Music Production: Inputs, Mics, and MIDI—is a great place to start (although if you’re up for playing on an iOS device directly, the GarageBand installment makes making music on your iPad look really fun).

David Franz, content manager, Audio segment
“Social media marketing … I want my music to rock the world! :) .”

Recommendation: I’ve noticed David isn’t the only musician who knows that thriving in the music business requires a direct relationship with fans via social media. Until David develops that perfect course expressly for musicians, there’s great material for getting started in our Social Media Marketing with Facebook and Twitter course.

Mordy Golding, director of content, Design and Photography segment
“I’ve been teaching myself Processing—the computer language. I’m interested in finding better ways to visualize data.”

Recommendation: A few months ago, our Developer group released Interactive Data Visualization with Processing. Processing is a tool that can literally change data into (beautiful and useful) art.

Elinor Actipis, director of content, Rich Media segment
Doug Winnie, director of content, Web and Developer segment

Both Elinor and Doug mentioned sharpening their advanced Excel skills, particularly with respect to data analysis. (Is it a coincidence that our directors are all about visualization of data?)

Recommendation: Our Excel library is vast and valuable, but for data crunching, one of my favorite courses is Cleaning Up Your Excel Data with Dennis Taylor. Dennis has great tips for efficiently wrangling all those numbers into consistent tables, making analysis both easier and more accurate.

George Maestri, content manager, 3D and Animation segment
Matt Gilbert, associate content manager, Business segment
Jim Heid, content manager, Photography segment

These three content managers from three different segments all mentioned wanting to learn about ebook publishing and iOS apps as content containers.

George notes: “I had a few cartoon pitches that got lost in development when I was at the studios. I figure releasing them as books/apps would be a fun distraction.”

And Jim: “Ebook publishing is hot among photographers. And as someone who grew up with tape recorders, movie cameras, and cameras, I have a lot of “family assets” that I’d like to turn into a little interactive memoir for my family.”

Recommendation: We’ve got excellent courses on iBooks Author, iOS app creation, EPUB with InDesign, and using jQuery in your digital magazine. If you don’t know where to start, Digital Publishing Fundamentals runs down the options you have for turning your words and pictures into electronic works of art.

Links:
iBooks Author Essential Training
iOS app creation
EPUB with InDesign
jQuery
Digital Publishing Fundamentals

Rob Garrott, content manager, Video segment
“I’m going to try to get into a bit of coding. I should probably start digging into web coding, but that’s too much broccoli, so I might start with Python. That is a core component of truly advanced 3D animation, and I’ve been afraid to touch it.”

Recommendation: (Mental note: Broccoli is the new spinach!) Many members are happy to jump into Bill Weinman’s Python 3 Essential Training course. For those who want to warm up their veggies slowly, you may try Simon Allardice’s Foundations of Programming: Object-Oriented Design course.

Links:
Python 3 Essential Training
Foundations of Programming: Object-Oriented Design

Cynthia Scott, director of content, Business segment
“Top on my learning wish list is the On Camera series.”

Recommendation: The first of this series, On Camera: Develop Your Video Presence, immediately had me thinking of uses beyond straightforward video (it also had me knocking on Cynthia’s office door to share how valuable I thought it was to Business folk). In the days of Skype-based job interviews and high-stakes video conferencing, many of Rick’s suggestions prepare you for time in front of any camera, not just those destined for edited, produced video.

Ben Long, author, Photography segment
Finally, since so many of my interviewee colleagues mentioned Ben Long’s photography courses, I thought it would be interesting to ask Ben himself what he might be interested in learning from the library in 2013. True to his polymathic nature, he mentioned several things from iPhone development to Maya to WordPress. But perhaps he summed up the width and breadth of the lynda.com library (and the voracious appetite of any lifelong learner) when he asked:

“And where’s that course for adding 12 hours to one’s day?”

When we release “Changing the Laws of the Universe,” Ben, we’ll be sure to let you know. In the meantime, there’s Time Management Fundamentals.

What are your New Year’s learning resolutions? Let us help you find the lynda.com courses to get you on your way.

Three ways to connect with customers during the holiday season

Published by | Wednesday, December 12th, 2012

Marketing during the holidays can feel more like a “holidaze” for business owners and marketers. The busyness of the season can make connecting with new and prospective customers seem like a challenge. Since the holiday season is a unique time of year, let’s look at opportunities to make your marketing unique and authentic as well:

#1: Focus on your brand experience through service
Keep in mind, a brand, more than just a name and logo, is an overall customer experience composed of your products, messaging, promotions, pricing, points of distribution, service, and more. Customer service is an important lever through which consumers can form positive associations with your brand and products. Fortunately, a good customer service experience can turn even potentially negative brand or product experiences into positive ones, such as creating positive word of mouth and building a compelling story of authenticity for your brand.

This holiday season is an ideal time of year to make first-rate customer service a priority. Promotions via email, social media messages, and online ads create a lot of noise on the web. Instead of trying to scream above the promotional noise, look at how you can quietly step up service. Give extra attention to the customers you have in your funnel with the best service possible. Service can be as simple as emailing your customers and providing them with relevant tips for this busy season, or asking them if there are ways you can help them.

#2: Focus on building relationships
Your best customers are often your current customers. Have you critically looked at opportunities to build the business with the business you have? Take time to identify your best customers and make sure those customers feel appreciated during the holiday season. If you choose to give gifts, make sure they are meaningful gifts unique to your relationship or your company. If you don’t have a large gift budget, I have seen framed certificates with “Customer of the Year” awarded to customers, and simple team photos emailed with a personal greeting. You can make a big difference by sharing positive news on your website, blog, or newsletter that can remind customers why they chose to work with you in the first place.

#3: Say “thank you”
If you are struggling with marketing messaging, then just focus on a heartfelt thank-you. A thank-you message can be shared as a blog post, delivered as an email, snail mailed as a personally written card, delivered on social media, and posted to your website.

Make your marketing matter this holiday season and approach things uniquely and authentically from the inside out. Bridge the art and science of marketing with a little heart to warm up your marketing!

Interested in more?

• Courses by Lorrie Thomas Ross on lynda.com
• All lynda.com Business Skills courses

Suggested courses to watch next:

• Insights from an Online Marketer
• Brand Building Basics
• Sales Skills Fundamentals

Approaching career development for long-term gain

Published by | Wednesday, November 14th, 2012

In today’s hectic and connected world it’s easy to get consumed by day-to-day responsibilities and forget about the importance of bigger-picture thinking and planning. November is National Career Development Month, and the ideal opportunity to reserve time to focus on your own career goals. Think of this as an opportunity to focus on a life-long pursuit and create a bit of Zen for your long-term career health.

Career development is a continued quest, much like the practice of yoga, the refinement of painting techniques, or the goal to complete an annual half-marathon. Like any other skill, it requires intention, focused effort, time, and both short- and long-term perspectives.

Making time to peruse your goal is a great place to start. To ensure you have time to devote to life-long career planning it often helps to block time off in your schedule and declare your intention to a supportive mentor, co-worker, friend, or relative.

Once you set aside time in your schedule, you need to determine the best way to allocate that precious time and effort. The most obvious tasks include writing an effective resume, preparing a compelling cover letter, and networking. However, before investing time in these activities, it is worthwhile to take a step back and look at the bigger picture. While working on resumes and cover letters will surely help get you to the next step, updating your paperwork cannot constitute a long-term career plan on its own.

Rather than look at career planning as a time to get writing a better resume checked off your list, consider thinking about career planning as an opportunity to ask yourself some critical, self-reflective questions. These questions could be “What activities or type of culture make me happy at work or school?” or “Where do I want to be in my career in five or 10 years?” An honest exploration and self-assessment can improve your likelihood of success and happiness, and since preferences will likely change over time, it is helpful to revisit this type of career self-assessment on a regular basis.

Creating a support network of like-minded friends and co-workers may also be beneficial. During my time at the University of Southern California Marshall School of Business, I volunteered as a career coach and led a success team that helped students to stay focused and on track by facilitating peer-to-peer discussions about networking, informational interviews, cover letters, and resumes. Even if you do not have a formalized program like this available to you, you can start your own career-planning group with the goal of progressing your career, as well as that of others.

In today’s rapidly changing job market, career development has grown into a life-long pursuit that requires continual self-assessment, networking, and goal setting. If you’re interested in learning more about how you can approach your own career development, check out Insights from a Career Coach, Achieving Your Goals, and Job Search Strategies in the lynda.com training library.

Negotiation: A conversation or a wrestling match?

Published by | Saturday, October 27th, 2012

Still image of two people have a negotiation meeting, taken from a lynda.com course

If the idea of negotiation makes you cringe, you’re not alone. For many people, negotiation is a loaded proposition. Yet if you were to track your conversations for one day, you’d be surprised to learn how often you’re actually negotiating, that is, having discussions intended to reach an agreement.

In the workplace we often find ourselves angling to be included in special projects, asking for help in meeting a deadline, or trying to convince our manager to let us telecommute one day a week. In our families, we negotiate with our children over peanut butter or baloney sandwiches, with our spouses over Hawaii or San Francisco as possible vacation venues, or with our parents about who will host the winter holiday family gatherings.

Social scientists who study negotiation tell us about that half the population thinks the negotiation process is as enjoyable as a root canal, while the other half experiences it more like a sporting event. But no matter where we land, negotiation is simply a conversation with innumerable subjects and a single end: agreement.

What we don’t like about the idea of negotiation is the moment of impasse that happens when we disagree. We don’t like the smell of conflict, and having to steel ourselves to solve a problem or get what we want. Think used car salesman, a micromanaging boss, an office mate who eats lunch at your desk, or the perennial favorite, asking for a raise.

Getting comfortable in negotiation requires two things: learning the vocabulary of the strategies and tactics you’re already employing every day, and consciously practicing them to achieve your goals.

In my course Negotiation Fundamentals, I teach interest-based, mutual benefit negotiation. In response to member requests for a live-action role-playing scenario that illustrates negotiation techniques, I have also added a new video that demonstrates the conversational quality of negotiation, and highlights the collaborative strategies and tactics used along the way. This video is available to both members and nonmembers, so I encourage you to watch it and share your thoughts in the comment box below.

 

Interested in more?
• All business courses on lynda.com
• All courses by Lisa Gates

Suggested courses to watch next:
• Managing your Career
• Time Management Fundamentals

• LinkedIn Essential Training
 SEO Fundamentals

Boosting business with smart branding strategies

Published by | Friday, September 28th, 2012

You have a brand—but are you in control of it? Organizations large and small, non-profits, products, and even individuals can harness the power of branding to boost business and connect with customers.

Branding is more than your logo. A brand is a name, term, design, symbol or other feature that identifies your brand as distinct in the marketplace. It’s about marketplace perception—how clients and customers perceive the personality of your organization—so it’s key to plan and manage this perception. For example, the design, logo, tagline, and messaging of your organization have to be consistent across all media channels to boost credibility and familiarity with your customer.

I just released a third lynda.com course, Brand Building Basics, that covers these topics and more. There are several free exercise files that you can use (great for web designers, marketing managers, business owners, students), plus, you can connect with me on Twitter or leave me questions in the comments area below.

 

Interested in more?
• All business courses on lynda.com
• All courses by Lorrie Thomas Ross

Suggested courses to watch next:
• Social Media Marketing with Facebook and Twitter
• Google+ for Business

• LinkedIn Essential Training
 SEO Fundamentals