Business - Post archive

Microsoft Office for iPad hits the App Store

Published by | Thursday, March 27th, 2014

Office for iPad First Look - now available

If you watched Microsoft’s San Francisco press event earlier today, you know there’s big news–the much anticipated Office for iPad applications are available for download in the App Store today as of 11 Pacific. Excel, PPT, and Word are all available individually and for free download. If you’re looking to just read Office documents from your iPad, you can use the apps for free, but editing rights will cost you an Office 365 subscription.

With the auto-save feature ensuring you won’t lose your work and the friendly ribbon interface and document editing abilities, you’ll see a lot of familiar features as you download each app. Plus, access your Camera Roll photos to add to docs or presentations, and get used to the 123 numerical keyboard in Excel. Get used to making your PowerPoint presentations on the iPad and then presenting them from it.

Downloaded the new Office for iPad apps and ready to dive in? Be sure to watch Jess Stratton’s free course Office for iPad First Look to get a head-start.

The secret to maintaining a customer service attitude

Published by | Thursday, March 27th, 2014

Maintaining a customer service attitude

Customer service professionals are expected to have a positive and friendly attitude at all times—but maintaining such an attitude isn’t always easy. Upset customers, challenging problems, or even fatigue can make it hard to keep smiling.

Attitude anchors are techniques you can use to help position your customer service attitude in a positive place, or even to repair a bad attitude when you’re feeling down. There are two kinds of attitude anchors: maintenance anchors and repair anchors.

Build better teams & individuals: Management Tips

Published by | Wednesday, March 26th, 2014

Build better teams

This week’s first tip takes aim at our unquestioning love of teams. For the last half century, building a team to handle issues has been the de facto response to big challenges at work.

The idea is simple. Two heads (or three or four) are better than one. More experience and more ideas make for more effective decision making, right?

Not necessarily. First, there are many ineffective ways to build teams. From staffing and training to recognition and rewards, we don’t always think about all the issues that should be involved when building a team.

Refocus and reach your goals for 2014

Published by | Tuesday, March 25th, 2014

Reach your goals for 2014

Each January we make resolutions and set lofty goals—but following through with them can be a challenge. Have you already lost sight of your goals for 2014? Or have you considered abandoning them altogether because they seem too difficult?

Brain experts say that once you set a goal it’s natural for your mind to begin thinking of reasons why you should not, or cannot, accomplish it. You brain goes on autopilot, insisting that your goal is unattainable because of x, y, and z. But you can learn to shut down that negative reasoning, and I’ll show you how.

Troubleshooting Wi-Fi security: Monday Productivity Pointers

Published by | Monday, March 24th, 2014

Troubleshooting wi-fi security

Before we get started, I’m happy to announce this week marks our 52nd week of Monday Productivity Pointers–one whole year of productivity with lynda.com! Thanks to each and every one of you for sending in your requests and your recommendations.

Learn from bad experiences: Management Tips

Published by | Wednesday, March 19th, 2014

Learn from bad workplace experiences

It’s reality: Even our leaders can make mistakes. Working for some leaders can prove to be particularly challenging. It could be due to their questionable competence, sketchy ethics, or a generally bad attitude—but if these traits sound familiar, then you just may have the proverbial “bad boss.”

The good news is that you can learn a lot from a bad boss. If you aspire to run the department, or the organization, or even start your own company, then listen up! Great mentors will help you accelerate your growth, but bad examples around you can help even more. The negative emotions their behaviors stir up force us to pay attention. So take notes, be kind and cautious in response to their crazy behavior, and spend all the time you need to plot your escape. Soon enough, you’ll have your shot—and a long list of things you won’t do when you’re the new leader.

Write a press release: Monday Productivity Pointers

Published by | Monday, March 17th, 2014

Write a press release

When you’ve got news to share with the world, a press release is an ideal way to get the word out.

A press release is a notice you send to news outlets about something you consider newsworthy. It’s like a teaser trailer for a movie: You want the reporter to read your press release and be intrigued enough to call you, find out more about your story, and write about it.

Hiring talent: Management Tips

Published by | Wednesday, March 12th, 2014

Management Tips

It’s sometimes shocking how useful honesty can be, yet we often avoid it. Take hiring talent as an example. We should be honest to ensure that candidates know exactly what they are getting into. But instead of telling them about team quirks, odd office dynamics, and long hours driven by client needs, we often lie. We push out polished and agreed–upon images about a team and company that don’t exist in the real world. We tell them everything we can think of that is good about us, but nothing that sounds remotely imperfect or strange.