Author Archive

Siri, Your iPhone Assistant

Published by | Monday, April 21st, 2014

siri-your-assistant

In this week’s Monday Productivity Pointers, I’ll be covering in detail one of my favorite features of my iPhone: Siri, Apple’s automated voice control. Touted as your personal digital assistant, Siri really is just that—and a whole lot more!

Update firmware on your devices

Published by | Monday, April 14th, 2014

firmware_chip

If you own consumer electronic devices like Internet routers, printers, laptop computers, and mobile phones, eventually you’ll need to update the firmware on one or more of them to either fix a known issue, or update the device’s functionality. This week on Monday Productivity Pointers, we’ll take a look at the often confusing process of firmware updates. I’ll explain what firmware actually is, how it’s different from software, and when and why it’s appropriate to update the firmware on your devices.

Use online chat for customer service

Published by | Monday, April 7th, 2014

Use online chat for customer service

Last week on Monday Productivity Pointers, we explored writing a claim letter to report either a faulty product from, or poor experiences with a company.

This week we’re going to keep the momentum going—but instead of writing a letter, we’ll look at reasons why it may be quicker and more effective to use online chat for customer service issues, if the option is available.

Write a claim letter to a company: Monday Productivity Pointers

Published by | Monday, March 31st, 2014

Write a claim letter

I’ve slipped a few nontechnical topics into Monday Productivity Pointers over the past year and they’ve proven to be popular, so this week I’m doing it again.

In today’s video, I’ll show you how to write a claim letter to a company for a faulty product or a bad experience. When you don’t get results from a claim letter, often the problem is that you never actually asked for a claim in the first place.

Troubleshooting Wi-Fi security: Monday Productivity Pointers

Published by | Monday, March 24th, 2014

Troubleshooting wi-fi security

Before we get started, I’m happy to announce this week marks our 52nd week of Monday Productivity Pointers–one whole year of productivity with lynda.com! Thanks to each and every one of you for sending in your requests and your recommendations.

Write a press release: Monday Productivity Pointers

Published by | Monday, March 17th, 2014

Write a press release

When you’ve got news to share with the world, a press release is an ideal way to get the word out.

A press release is a notice you send to news outlets about something you consider newsworthy. It’s like a teaser trailer for a movie: You want the reporter to read your press release and be intrigued enough to call you, find out more about your story, and write about it.

Write a letter of recommendation: Monday Productivity Pointers

Published by | Monday, March 10th, 2014

Monday Productivity Pointers- Writing a letter of recommendation

This week on Monday Productivity Pointers we’ll be ditching technology and getting back to old school communication: writing letters. Specifically, writing letters of recommendation.

At any point in your life, you may be called on to write a letter of recommendation for someone you know well. It could be for a college application or a new job, but no matter the occasion, one fact remains the same: Someone else’s success is riding on the quality of your letter. In this week’s video, I’ll show you how to write a great letter.

Sign a PDF in Acrobat: Monday Productivity Pointers

Published by | Monday, March 3rd, 2014

Today marks a new direction for Monday Productivity Pointers. Instead of two videos each week (one free and one exclusively for members), we’ll be releasing just one video per week going forward. It will be free to everyone for a week at lynda.com; after that it will be available for members only.